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Managing payments My payments have increased/decreased recently – why is this? One of my payments was higher than I expected – why?
Payment support I'm worried I might miss a payment in the future – what should I do? Do you offer payment holidays? How do I change my payment dates? Why is my first payment more than I expected? How do I pay monthly instalments? I've missed a payment – what happens next? You’ve emailed me an annual statement but I can't access it online . What can I do?